Before an initial consultation the child’s parents/legal guardians will be asked to sign and return a copy of the full terms and conditions indicating that they have read, understood and agree to the terms and conditions. The main points are as follows:
The timing and location of all appointments will be discussed and agreed with the child’s parent/legal guardian. Both parties will endeavour to keep the appointment times.
Cancellation by client - Before the date of appointment - If the client cancels an appointment before 5pm the day before the appointment, the session can be re-arranged at no cost.
Cancellation by the client - On the day of the appointment - If the client cancels an appointment on the day of the appointment, then the bill-payer will be invoiced for half the session rate.
Failure to attend - If the client fails to attend the appointment and does not attempt to cancel, then the bill payer will be invoiced for the full session rate. Failure to attend includes:
I am registered with the Information Commissioner's Office (ICO) as a Data Protection Officer. All client details, case notes and correspondence will be stored securely and treated confidentially according to the Data Protection Act 1998. You can verify my ICO registration visiting https://ico.org.uk/about-the-ico/what-we-do/register-of-data-controllers/
I hold a current Enhanced Certificate from the UK Government’s Disclosure and Barring Service (DBS) at all times. Parents/legal guardians can ask to see this certificate.
Payment can be made in the following ways:
Cash - Payment by cash can only be accepted in person, and for amounts under £100. A signed invoice indicating that payment has been received will be issued.
Cheques - must be accompanied by a cheque guarantee card.
Bank transfers - must use the invoice number as the reference for the payment.
Failure to provide the requisite cheque guarantee or bank transfer reference number may make it impossible for your payment to be processed, resulting in the non-payment procedure being initiated.
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